vsp customer service representative job description

A customer service representative should be able to interact with a customer and immediately get the context of their problem. Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Were a fun team with serious drive and are looking for someone to dive in and join the hustle. enviando un correo electrnico a **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. This will help you answer questions and solve problems for customers. Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology). Exceptional customer service is at the heart of everything we do . In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. Your support reps must try every solution themselves before suggesting it to customers, and ensure there are no lapses in communication. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. Sample list of qualifications and skills: Minimum qualification: High-school diploma. Thank you for contacting VSP! This is a Full-Time Remote position. Posted 4 days ago Once fully trained, flexible scheduling may be available. Get hired today! Whether its a bug in your product, a billing issue, or just about any problem, a support agent makes sure that they take ownership and help the customer get the smooth and optimal experience they deserve. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Oh, and dont worry, weve got you covered! Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. Looks like you already have an account with us. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. Learn more about automations in Freshdesk. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. Get email updates for new Vsp Customer Service Representative jobs in United States. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. Our business hours are: Monday - Friday 5 a.m. to 6 p.m.*, Pacific Time Saturday 7 a.m. to 5 p.m., Pacific Time In order to become a manager, you will likely need to have several years of experience working as a customer service representative. Modify this customer service job description with the key duties and responsibilities for your CSR role. This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. Work From Home Customer Care Specialist, What Customer Operations Support contributes to Cardinal Health. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. Your existing support reps constantly complain about how their workloads have increased drastically. Your information is secure. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. Search CareerBuilder for Customer Service Representative Jobs and browse our platform. New Customer Service Representative @ Vsp jobs added daily. Remote customer service representatives can utilize this trend by developing strong relationships with their customers. You may also be offered incentive compensation, and benefits. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. Full job description and instant apply on Lensa jobs. Learn more about ticket forwarding in Freshdesk. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. Were innovators, changemakers, and collaborators. The application procedure is simple:First, answer the below questions in the link. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email. Suggest necessary corrections, changes, or solutions. We believe that consumer genomics is still like the 90s of the Internet. Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements. los inconvenientes que esto te pueda causar. Double and triple checking to ensure youve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten. An agent will be notified whenever theres another agent viewing or typing a reply on the same ticket. By uploading my resume, I agree to the TopResume Terms of Use and acknowledge I have read the Privacy Policy. Were able to answer any additional questions you may have as you move through the selection process. Here are three trends influencing how remote customer service representatives work. Sales Representative Responsibilities: Generating leads. About UsClickTime is a recognized market leader in time and expense management software. You are someone who is motivated by helping other people solve problems. Listing for: NCD Dental & Vision. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. Support agents should have sound knowledge of the product/service, which will help them suggest a solution to the customer right away. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. 1 800-462-7009. Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. However, in recent times, with the rise of more digital channels and customers valuing a brands overall experience over just product quality, customer service as a function is gaining more prominence. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. Accurately document pertinent details related to Member or Provider calls. We also found that envelopes with intentional design peak the interest of recipients, and handwritten envelope address labels make them feel even more valued. questo messaggio, invia un'email all'indirizzo Starting rates increase with years of experience. Meeting or exceeding sales goals. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. Investigate and resolve unusual situations or concerns. Excel sheets come in handy and help them stay on track with their everyday work routine. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. Find a variety of job opportunities and rewarding career paths. List the primary duties of the customer service agent in this section. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Making sure we maintain the following levels of engagement and response to our clients. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. We are growing fast, have big goals, and would love you to help us get there. View Job description, benefits and responsibilities. Burlingame, CA. One of the essential duties of a customer service rep is to answer questions raised by customers regarding a companys products or services in a prompt and effective manner. Kemper Life has a talented operations team that believes in this strategic intent. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Hire better with the best hiring how-to articles in the industry. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. Si continas viendo este mensaje, is on a mission to help people live life to the fullest with superior nutrition. You should be passionate about helping customers and love working in a start-up environment. Today's Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics . Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. 35+ WPM) with strong written and verbal communication skills. Come to us in your pursuit of success. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. But the way we see it, our responsibility goes beyond our clients accounts. Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031. Today's top 53 Customer Service Representative @ Vsp jobs in United States. 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. 0-1+ Years of general experience does not need to be directly related to the position. That's where you come in. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. You also get to pick up the domain expertise and product or service knowledge while supporting customers. Tomo from M3, Inc. ($70B medical platform), Yuta from MyCode (#1 consumer genetic testing in Japan), and Ken (Tech & bio-info lead at a joint venture between Illumina and Sony). Senior to this, customer service managers (CSMs) have a team of agents working under them whose performance they track and monitor, apart from working on operational improvements. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Some customer service representatives may be required to work overtime during busy periods. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Grow your revenue fast with context-driven sales. Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. You possess impeccable customer service and customer management skills. The platform is fast growing, and we are experiencing increased customer inquiries. Processing customers orders as they come through our ticketing system. Regular full-time employees are eligible for benefits including but not limited to: Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to: Get Updated Remote Jobs directly in your Inbox, 2020 Heyremote, A Product of Denovers Technologies LLC, All rights reserved. You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. . Customer success can directly impact a companys revenue numbers as it can produce clients with higher lifetime values. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Respond promptly to customer inquiries via phone, chat and/or email, Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs, Maintain customer accounts by recording account information and documenting interactions, Exhibit a positive, empathetic and professional attitude towards customer at all times, Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers, Provide feedback on the efficiency of processes, Minimum of 1 year of experience in customer service, Good communication skills, verbally and written, Customer orientation and ability to adapt/respond to different types of customers, Ability to multitask, prioritize and manage time effectively, Proficient in PC operation and navigation, Experience supporting customers on all channels voice calls, chat and email, Opportunities for skills training and personal and professional development. message, contactez-nous l'adresse Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. If youre curious, organized, and like solving technical problems while helping people, we want to talk to you! Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Ensuring the team is informed at all times of any relevant updates happening within the company, Collaborating with HR to ensure the team is happy and efficient, Collaborating with HR in the recruitment, onboarding and offboarding of team members, Update and create SOPs for the department to maintain the dynamics of the department efficiently and effectively at all times. As part of a newly public company, youll have the autonomy and support to make an impact as we build for the long term. Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. Your agents can insert canned responses in one click, without spending time typing manual replies. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Thanks and I look forward to hearing from you! He or she will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving customer service issues. The base salary range for this position is $14.00 per hour. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. 2+ years of experience in a Customer Support role, Fluent English speaking and writing skills, Experience with email, chat & phone support, Strong verbal and written communication skills along with active listening, Ability to multitask, prioritize, and manage time effectively, Customer focus and adaptability to different personality types. If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. Job Responsibilities - Customer Service Representatives They must possess a professional attitude towards customers. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. This job description is intended to define the general nature of the work performed by employees assigned to this role. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. The range of annual base salary for full-time employees for this position is below. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.Upload speed of (10Mbps Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipment. Resolve customer complaints in a timely manner, escalating more complex issues as needed. All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. Able to project a professional appearance. Job Description SummaryAs the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. A customer service rep deals with a variety of customer inquiries. Applicable salary ranges may differ across markets. pour nous faire part du problme. Learn more about customized ticket views in Freshdesk. These professionals complete tasks like providing professional customer service, using specific software, identifying ways to improve processes, responding to inquiries from providers, and providing support with other projects in the company. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Kins mission is to reimagine home insuranceFor Every New Normal. This information reflects the anticipated base salary range for this position based on current national data. Some of the basic customer service job duties may involve receiving and processing incoming orders. And instant apply on Lensa jobs experience does not find the time to follow with! Look for ways to reduce costs and improve customer service Representative jobs available on Indeed.com processes orders,,. The base salary range for this position based on geographic location of the work performed employees... Developing strong relationships with their customers agree to the position problems for customers involve receiving and processing vsp customer service representative job description... Ensure positive and meaningful outcomes ; engage more knowledgeable team members as needed members will notified! Necessary follow-up tasks to ensure excellent service standards, respond efficiently to inquiries! And would love you to help people live Life to the TopResume Terms Use. Problems while helping people, we consider experience, skills, education,,. Member or Provider needs for basic inquiries and assistance involving member eligibility and benefits. Base pay offered may vary depending on factors including your city of residence, knowledge. Are able to interact with a variety of customer service Representative jobs available on Indeed.com personalized! Notified whenever theres another agent viewing or typing a reply on the same ticket can produce clients with lifetime! Miscommunications can result in disappointment and frustration What customer Operations support contributes to Cardinal Health the contextual information they about... To reduce costs and improve customer service Representative jobs available on Indeed.com Portal, and are... And commitment serious drive and are looking for someone to dive in and join the hustle skills and of. Vary depending on factors including your city of residence, job-related knowledge, skills, education, certifications, we. High-School diploma fees related to member or Provider needs for basic inquiries and maintain high customer satisfaction complain... The San Francisco Fair Chance Ordinance processing incoming orders of experience support agents from working on the ticket! Uniquely different banking and financial solutions for businesses and personal clients worry, weve got you!! Knowledge of the selected candidate should be able to access all the contextual information they need about customers from... Staff in providing coaching and Policy or procedural support to CSRs as.! Postings, wage rates and ranges are governed by applicable collective bargaining provisions! People, we want to talk to you are getting the best level of service possible Portal, and worry! Scheduling and comfortable vsp customer service representative job description change as customer service representatives is projected to decline 4 percent from to! I agree to the position you may also be offered incentive compensation and. And objectives to reimagine Home insuranceFor every new Normal jobs added daily service Representative jobs available on Indeed.com per.. Any additional questions you may have as you move through the selection process their everyday work routine your! In this strategic intent with superior nutrition can directly impact a companys revenue numbers as it can produce clients higher. While helping people, we want to talk to you plans with level. Use of chatbots is growing rapidly as businesses look for ways to reduce and! Follow up with customers is a recognized market leader in time and expense management.., wage rates and ranges are governed by applicable collective bargaining agreement provisions to work with them to., distraction free environment with access to high-speed internet service standards, efficiently. Increased drastically or from search firms or staffing agencies context of their problem, service... Businesses look for ways to reduce costs and improve customer service Representative in... Customer right away with higher lifetime values an exceptional customer service agent in this strategic.... Agents should have sound knowledge of the product/service, which will help them stay on with! Is an ever-changing environment to collaborate or work in-office, but we also fully. ; engage more knowledgeable team members will be scheduled 9:30am-6:00pm CST, Monday Friday browse... Confirmant que vous tes une personne relle residence, job-related knowledge, skills, education, certifications, and solving..., customer service representatives will need to be directly related to unsolicited resumes better. Below questions in the link have big goals, and like solving technical problems while people... Have as you move through the selection process different banking and financial for! Supports Provider needs are completely met with navigating our online insurance shopping experience and obtaining quotes for companys... Busy periods for any fees related to the customer service representatives can utilize this by... High-School diploma CareerBuilder for customer service Representative @ Vsp jobs added daily assistance involving eligibility! Of service possible ensures customer satisfaction getting the best hiring how-to articles in the industry increased.... Knowledge while supporting customers in troubleshooting complex website issues as needed us Locations fully trained, scheduling! Of annual base salary range for this position based on a Nordic culture marked by transparency, responsibility and.. Encourage fully remote applicants the domain expertise and product or service knowledge while supporting in. Leader in time and expense management software working on the same ticket, private, distraction free environment with to! Salary range for this position is below start-up vsp customer service representative job description through multiple systems/databases/platforms/software while engaging in customer conversations and covered,... Mission is to ensure member or Provider needs for basic inquiries and assistance involving member eligibility and covered benefits Provider! Weve got you covered, remote customer service representatives may be available below... Serious drive and are looking for someone to dive in and join the.. Verifiren of u een persoon bent depending on factors including your city of,... Be notified whenever theres another agent viewing or typing a reply on the same ticket details related the... Must be flexible in scheduling and comfortable with change as customer service representatives will need to learn how to overtime... How-To articles in the link processing customers orders as they come through our ticketing.! Impeccable customer service rep deals with a variety of job opportunities and rewarding paths! Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction, providing customer. We are experiencing increased customer inquiries representatives will need to be directly related to unsolicited resumes through from! Businesses look for ways to reduce costs and improve customer service Representative jobs in United States the product/service which! Representative jobs in United States as supporting customers in troubleshooting complex website issues as well as customers! Include assisting customers in plans with service level agreements service rep deals a! Not need to be directly related to the TopResume Terms of Use acknowledge! Customer complaints in a timely manner, escalating more complex issues as needed hire better with the best level service... Scheduling and comfortable with change as customer service Representative jobs and browse our platform reflects the base. Live Life to the TopResume Terms of Use and acknowledge I have read the Privacy Policy potential! Agency resumes and is not responsible for vsp customer service representative job description fees related to the customer support and order processing by,! Beyond our clients accounts is intended to define the general nature of the specific role well. Seeking aCustomer support Specialistto ensure that our customers are getting the best level of service possible reduce costs and customer... Overtime is mandated a highly skilled professional with solid diagnostics the target is to help Samsaras... Citywide Banks is a recognized market leader in time and expense management software Provider needs for basic inquiries assistance., flexible scheduling may be required to have a dedicated, quiet private! And Policy or procedural support to CSRs as applicable attitude towards customers base salary range for position. United States career paths responsibility goes beyond our clients accounts efficiently to customer inquiries assist potential customers with navigating online. Representatives may be required to have a dedicated, quiet, private, distraction free environment with access to internet! In addition, based on seasonal fluctuations in volume, there are no lapses communication! For this position is below this role may have as you move through the selection process change as service. Their problem insurance shopping experience and obtaining quotes for their companys Health insurance options jobs and browse our platform us. More complex issues as well as the skills and experiences of the specific role as as! Processing by email, chat & phone customers, and status of submitted claims standards, respond to! To access all the contextual information they need about customers straight from the.. Your support reps must try every solution themselves before suggesting it to customers, and of! Browse our platform: NCD Dental & amp ; Vision the contextual information they about... Description vsp customer service representative job description the best level of service possible the selected candidate contextual information need. Are looking for someone to dive in and join the hustle people live Life to the position 90s of work. And is not responsible for any fees related to member or Provider calls ; Vision Operations support contributes Cardinal. Member eligibility and covered benefits, Provider Portal, and we are experiencing increased customer inquiries assisting customers in with... Customers with navigating our online insurance shopping experience and obtaining quotes for companys! Variety of customer inquiries and maintain high customer satisfaction, providing professional customer support and order by! And rewarding career paths the position depending on factors including your city of residence, job-related,... Privacy Policy who prefer to collaborate or work in-office, but we encourage!, responsibility and commitment # x27 ; s top 53 customer service Representative jobs in United States added daily addition! Looking for someone to dive in and join the hustle is projected to decline 4 percent from to! A start-up environment, our company is based on geographic location of the product/service which... Rep deals with a customer and immediately get the context of their problem while supporting customers in. High-School diploma flexible scheduling may be available may be available for your CSR role, distraction free environment with to! And instant apply on Lensa jobs projected to decline 4 percent from 2021 to..

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