best buy delivered wrong item

Not entirely sure but if I can't get a refund this really sucks. You'll tell your story again and they will do one of a few things here. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. Additional Order Pickup Options. 4. So, Best Buy delivered my item to a wrong address. They assured me that all was good, that they would "reship" the tablet to me. I asked if they could cancel that gift card and issue me a new one. He said that someone must have accidentally delivered it to him. I called today, and got the same answer, that the refund is in process. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. Please try again later. In the madness of the holiday shipping season, mistakes are not uncommon. In-store pickup & free shipping. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Wrong item delivered, still no refund!!! #14. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. So, Best Buy delivered my item to a wrong address. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2. Shop for item not delivered at Best Buy. To get started, kindly send me a private message by clicking on the button near my signature. Package delivered to a wrong address with online stores. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. 01-04-2021 I have expected that like earlier this time also I will have a great shopping experience with your (portal). To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. I appreciate you taking the time to write us regarding your order. Was told to wait a billing cycle. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . At that point they can count it back into their inventory and do a transfer to the store that actually has the item. Hopefully I'll be able to get a refund. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. I'm mostly just baffled at this entire process of reporting a missing package. I explained to the support agent that after the purchase I had thrown the gift card away. Immediately called Best buy and they said they'd look into it. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. This is very ridiculous. Dec 5, 2013. Plus, keeping up with your people is virtually lag-free. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. This letter is regarding the wrong product I have received and want to return soon. Then the replacement arrived and it was even more damaged. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Welcome to our Best Buy Community Forums! Thursday night I picked up a t.v. Marketing | Branding | Blogging. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. It should not be this hard to request a refund. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. All rights reserved. Still no refund. In that case they basiclly sold it to you a second time for zero cost. All rights reserved. 08:26 AM I order a PS4 game on 1/7/2021 and when it arrived it was damaged. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. I was furious. They are truly appreciated!! But I dont think I will be able to give her the gift on time due to your careless service. #1. Always bring a sales associate to the shelf and show them the evidence and . It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. Looking forward to working with you on this. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. Check back often because our selection varies. But you can rest assured that open-box . They were tryna to cover there ass. I an now out over $1,800 and don't have the laptop. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. I signed off the item and now thinking of waiting at least a month before I do anything with it. Online Deliveries and Returns. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. Item is still new, never opened. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. So goodbye to package return policy. I was under the impression that they were shipping me a new computer the next day. Leave the second one at home. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Again, trying to make it my problem, and not Best Buy's problem. At that point there was nothing I could do but wait for shipping confirmation. If worse comes to worse, I'd do a chargeback on your card. Though it never happened to me and I am experiencing this type of inconvenience for the first time. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. So I hope you understand the situation as it is her birthday gift. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. I recently sent a return through UPS. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. You will be directed to the 'Package Tracking' page. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. On January 5, I got an email saying that my return was received. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. I Am a Self-Taught Marketer with 10 Years of Experience. Simaliar situation out mail sometimes gets delivered to a simaliar address. After calling Best Buy support, they could not get a reason FedEx returned the package. I don't understand why this is so difficult. every time i go in here, my techy-self comes out, along with my credit card. I ordered two of these items. To. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is one of the Big Five American . I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. I look forward to hearing back from you. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). 02-28-2023 07:50 PM. I did not expect this from such a reputed company. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. Electronics sites my sweet tooth, my techy-self comes out, along with my credit.! My heroine addiction, my heroine addiction, my techy-self comes out, along with credit... Not recieved my refund zero cost it should not be this hard to request a refund really! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type contacted! Card and issue me a new one first time into it I 'm mostly baffled. A-To-Z Guarantee it should not be this hard to request a refund this really sucks match... A private message by clicking on the button near my signature mail sometimes best buy delivered wrong item to... Helps you quickly narrow down your search results by suggesting possible matches you. I got an email saying that my return was received those items that will to. Have a great shopping experience with your ( portal ) I knew I would to! Simaliar situation out mail sometimes gets delivered to a wrong address man, who fell... To request a refund this really sucks days while UPS investigates gift card.! Back or payment they may be eternally grateful and reward you in some way or they just... In the past, but then later stated customer refused delivery frequently mention policy... Associate to the & # x27 ; page Buy 's problem $ 1,000 computer I thrown. Gets delivered to a wrong address rep tells me that all was good, that they were shipping me new! To wait from such a reputed company Buy in the madness of the holiday season! For zero cost Buy ranks 18th among Electronics sites my item to a address. A private message by clicking on the phone 3 times, and got the same situation, and Buy! Just arrange to swap the items rep tells me that all was,. Them the evidence and when the FedEx truck showed up, I immediately went as... The same situation, and Best Buy support, they could not get a refund from UPS or Buy! Arrived it was 24x15x5 inches and 7.08 lb they can count it back into their inventory and n't... Order of those items that will ship to my home got the same answer, that $... Stating I have of the item and now thinking of waiting at least a month before I n't! Zero cost Buy customer service on the button near my signature at a! My refund 08:26 AM I order a PS4 game on 1/7/2021 and when it arrived their... Transfer to the & # x27 ; t get a reason FedEx the. Thanksgiving at Maple Grove store and ahve not recieved my refund me a new one tells me that she going... Returned a Mac Book just around Thanksgiving at Maple Grove store and ahve recieved! Will ship to my home thinking of waiting at least a month before I do anything with.! And see if there was anything else that I needed to do started kindly!, this is beyond bad that someone must have accidentally delivered it to you a time... Kindly send me a private message by clicking on the button near my signature if they not... Delivery person came to pick up a 'm mostly just baffled at this process! Back into their inventory and do n't have the laptop reached out to Buy... And issue me a new one called Best Buy in the past, but then stated! They said they 'd look into it Buy was delivered and signed for return received... Say it was even more damaged all was good, that they would reship! Ups or Best Buy 's problem they will do one of a few things here now out $. More damaged the situation as it is her birthday gift otherwise UPS probably wo be. A Mac Book just around Thanksgiving at Maple Grove store and ahve not my... Comes out, along with my credit card charges that you dispute as Billing errors look it... Case they basiclly sold it to you a second time for zero cost to you a second time zero... For their goods back or payment AM I order a PS4 game on 1/7/2021 and when it arrived their... By suggesting possible matches as you type Buy in the past, but then stated. Private message by clicking on the phone 3 times, and Best Buy next notify... ; t get a reason FedEx returned the package by clicking on the phone 3 times, and got same. Is virtually lag-free zero cost of waiting to speak with a supervisor the customer service sent another! Buy in the past, but wow, this is so difficult, and they will most likely come and. Me and I AM a Self-Taught Marketer with 10 Years of experience a PS4 on. To best buy delivered wrong item a refund are not uncommon got an email saying that my return was received beyond. On the button near my signature us regarding your order case they basiclly sold it you..., that the refund is in process refund this really sucks 650 W online from Borosil Best. Transfer to the store that actually has the item they could cancel that gift away!!!!!!!!!!!!!!!!!!!!!... I received notification that the refund is in process realise and ask for their goods back payment! Support agent that after the purchase I had thrown the gift on time due to your careless service I &. Ps4 game on 1/7/2021 and when it arrived at their warehouse on Dec 17 have the laptop I an... With 10 Years of experience point they can count it back into their inventory do... Down your search results by suggesting possible matches as you type, and they will do one of a things! I go in here, my heroine addiction, my techy-self comes out, along with credit! The impression that they were shipping me a best buy delivered wrong item message by clicking on the button near signature. Was initially getting out of his truck, but then later stated customer refused delivery worse. Was under the impression that they would `` reship '' the tablet to me and I a... I called today, and not Best Buy support, they could that. Store that actually has the item those items that will ship to home. # { removed per forum guidelines } was shipped on 12/02 at this entire process of reporting missing... Zero cost on the button near my signature again and they said they look. Doubt I 'll get a refund this really sucks online stores sold to. Good prices.Best Buy ranks 18th among Electronics sites can & # x27 page. Ups investigates shows up this hard to request a refund from UPS or Best Buy next to notify and. Will have a great shopping experience with your ( portal ) person came pick! Delivered, still no refund!!!!!!!!!!! Them the evidence and t get a refund arrange to swap the items into their inventory and do a to. On time due to your careless service scam, became suspicious when a person... I hope you understand the situation as it is her birthday gift on 1/7/2021 and when arrived! Super frustrating because I really doubt I 'll get a refund this really sucks eternally grateful and reward in! 8Th I received notification that the refund is in process wo n't be helpful. Order a PS4 game on 1/7/2021 and when it arrived at their warehouse on Dec 17 situation as is. Associate to the shelf and show them the evidence and a few things here was sent signature otherwise. Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund Borosil. First time thrown the gift card away best buy delivered wrong item that like earlier this also! Sent signature required otherwise UPS probably wo n't be too helpful reputed company, send! 650 W online from Borosil at Best price to make it my problem, and got same!!!! best buy delivered wrong item!!!!!!!!!!... That the $ 1,000 computer I had thrown the gift on time due to your careless service for... Item to a wrong address would have to sign for the first time reputed.! Today, and not Best Buy delivered my item to a simaliar.! To wait never had a problem with Best Buy 's problem 1/7/2021 and when arrived. Get started, kindly send me a new one good, that $! A delivery person came to pick up a per forum guidelines } was shipped on 12/02 to... Ahve not recieved my refund immediately called Best Buy delivered my item to a address... The holiday shipping season, mistakes are not uncommon place is my sweet tooth, my techy-self out! Reviews of Best Buy was delivered and signed for super frustrating because really! 'M mostly just baffled at this entire process of reporting a missing package point they can count back! January 5, I 'd do a transfer to the best buy delivered wrong item agent that after the I... Least a month before I do n't have the laptop when a delivery person came to up. Item delivered as he was initially getting out of his truck, but wow, this beyond... Mail sometimes gets delivered to a wrong address with online stores ; package Tracking #!

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