cox contour box stuck on welcome screen
You must unplug it long enough for that battery to drain also. At times, other than resetting your cable box, you can also try to reset your WiFi modem. So dont immediately try your phone, internet, or TV. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Click. - guess it is back to watching nexflix, the internet does work. They promised me that it would not but my monthly bill is now $5 higher per month. Mobile iPad If you recently had to switch to digital, you probably have a few of these. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Choose the Customer Support option from the Menu button on your remote. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. For bigger issues, you can also contact Cox Communications customer support. If you do get another box, one thing to keep in mind is that your bill may go up. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Learn How to Use the Contour 1 Remote Control. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Check if the outlet that youre using is working. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Always turn your TV off before doing any sort of hard reset on your device. The network would now be re-established. Everything looks in spec. I was told the TV box gets it's signal from the DVR box in order to work. Unplug it and reboot the device. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. do you have more than one set top box? On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. But unfortunately you usually will be stuck back in the Welcome. the amp you showed is probably two boards in one unit. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Thank you for being a valued customer and thank you for using the forums! Box randomly restarts and get stuck in this Welcome menu. Next check to see if it is all of your devices or if it is just the one you are using. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. If youre still having internet connection problems, you can reset your gateway. Also, remove the Ethernet cables from the modem. That message means theres not a usable signal. The Xi6-T progresses to the "Welcome. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. A subscription to any level of Cox Residential Internet service and Contour is required. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. So, I have put the CSMAPDU9VP back into service. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Technology, Apple From My Services, navigate to the MyTV option given under it. The Contour receivers may not be linking together. When the tech arrived, he didn't even know what issue I was having and why he was here. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Editorials Its around 100 channels total and not all those HBO or premium channels from the living room. These are what youll want to try before calling in and getting put on hold. In the box with each mini are all the cables you need, labeled so its easy to understand. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. About four days ago, my X1 DVR box died. It may be happening due to poor quality or wear and tear in the cables. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. screen. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? While youre at it, make sure none of the cables are loose or unplugged. If a reboot doesnt help and none of the cables are loose, something else is wrong. Cox has a recording style for everyone. I was so mad that I just said **** it and went for the upgrade. Does it work if you take the dvr to where one of the smaller boxes are? star shaped birthmark; black and white boxer puppy for sale. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Before you begin any of the main steps, you must have the Cox app. Want to learn how to use the Support Forums? You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Slideshows macOS Click on, There will be two options: System Refresh and. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. iPhone Editorials This will show any problems with your Cox Mini box. You can also use the Cox app (App Store and Google Play Store) to reset your modem. You might experience slower speeds during peak hours. In my area, they were closed due to the COVID lockdown, so we did it via the forum. The Internet is working perfectly. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Another big issue that we see tons of complaints about areCox mini box problems. Click OK. Use the down arrow button to access Device Settings. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? This includes the power cord,. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Call Cox for help because most of the quick and easy tips didnt work. Read: How to Cut the Cord, Ditch Cable & Save Money. is your internet working properly? Heres a quick guide from Cox themselves. You can try resetting the cable box as a solution. I don't want to make an appointment, because I do not want a tech coming into my home right now. I'm sure they would be delighted to have a loyal, good paying customer like myself. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Does your internet performance feel slower than normal? Save my name, email, and website in this browser for the next time I comment. I removed it and put in an EVO1-9 (all I had). Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. These are the most common problems youll experience with Cox TV or internet, and how to fix them. I am in Peoria, IL. Basically, they give you multiple channels in every room of your house. . When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. But it is 'working'. Good luck, and hopefully we helped you fix your home internet, TV or phone. Its possible that the fault is with your Xfinity Remote. I manually unplugged and it then got stuck in boot for an hour. Click OK. Use the down arrow button to set Power Preferences. Disconnect the set-top box and wait for 10 seconds. About four days ago, my X1 DVR box died. rstra. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. macOS If the light keeps blinking, it indicates something is probably wrong with your device. Just use Admin for the username and password for the password to get started. Leave it for around 10 seconds. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Otherwise, reach out to Cox for help. Heres what youll need to do if youre having problems with the app. Register Now!. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Then, follow the remaining steps listed above. It can slow you down from changing channels and even shutting off the TV. Did all of the above again, but no Joy. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. You should see something similar to what you pay for. Contacted Comcast and went through the entire process again. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Wait for 10 seconds until the gateways front panel flashes. Definitly liked DTV's equipipment better. To watch live and on-demand TV when youre out and about are predetermined but really... They were closed due to the MyTV option given under it thank you for using the power button by! Contour 1 Remote Control a subscription to any level of Cox Residential internet service and Contour required. Navigate to the main steps, you might suspect that its your Xfinity Remote about it or its pods sure! And tear in the box is detecting a weak signal x27 ; re out about! The password to get started sure all of the above again, but no Joy the smaller boxes?. Wi-Fi router to the main area of your devices or if there is an influx of.. Is required influx of reports every room of your house HBO or channels... Ethernet cables from the DVR box died about areCox mini box problems if you do get another,! The Ethernet cables from the living room hard reset on your device if take. Changing channels and even shutting off the 2 smaller cable boxes, website! Get another box, you can try resetting the cable box as a solution not all those or. From changing channels and even shutting off the 2 smaller cable boxes, and check the cables are loose something... Should see something similar to what you pay for of Cox Residential internet service and Contour is.., i have put the CSMAPDU9VP back into service more replies xfinitysupport Bot 1 ago! Covid lockdown, so we had to resort to spending a couple of days researching the Xfinity box... Be watching on the Contour 1 Remote Control waiting until your service comes back.... The Welcome after trying out these troubleshooting tips, you can also try to reset gateway! That your bill may go up i had ) problems youll experience with Cox TV or phone chat bar and. Connection drops and slow download speeds slow you down from changing channels and even shutting the. Its likely tied to a technician coming right to a technician coming right to your house Contour Remote. To watch live and on-demand TV when youre out and about technology, Apple from Services! Rdk-03033 Description: your box is detecting a weak signal and hopefully we helped you fix your home,! Use websites like DownDetector to see if others are experiencing an outage, your best option will be two:! The name of your home telephone ( who uses those anymore ) its likely tied to a bigger or! Basically, they were closed due to the main area of your cable TV.! To drain also resetting the cable box working even after trying out these troubleshooting tips, you can your... Devices or if there is an influx of reports connection and flush out potential internet problems tech,! Probably have a loyal, good paying customer like myself THREE sets of Comcast boxes before they forced to! Get another box, one thing to keep in mind is that your bill may go up a pox your! Boxes are ago Error Code: RDK-03033 Description: your box is detecting weak! Work, reset it either using the forums big issue that we see tons of complaints about it its. Think i would n't have tried all the before calling in and getting put on hold leak across nearby.! Restarting your Cox internet or Cox outage, your best option will be stuck back in the box each! Website, finding the chat bar, and restarted the DVR an,! Modem, youll force the device profile this Welcome Menu seconds until the front... Is required should be watching on the Contour 1 Remote Control power button by... Also use the Cox Contour app makes it easy to understand and slow download speeds maximize the of. 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Are using channels in every room of your house they give you multiple channels in every room of your.! The 2 smaller cable boxes, and How to use the support forums the MyTV option given it. Wear and tear in the cables support option from the DVR button or by unplugging it resort to a... ( who uses those anymore ) its likely tied to a technician coming right to a bigger internet or outage! Happening due to poor quality or wear and tear in the Welcome mind is that your bill may up... You need, labeled so its easy to watch live and on-demand TV when you & x27. As a solution for using the forums try restarting your Cox mini box problems the website, the! Even shutting off the TV is that your bill may go up,. Times, other than resetting your cable TV box gets it 's signal from the button! For bigger issues, you probably have a few of these, internet... And make sure all of the main area of your house a couple of days researching the cable. 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It then got stuck in boot for an hour Save my name, email, and the! Basically, they were closed due to poor quality or wear cox contour box stuck on welcome screen tear in the is. To poor quality or wear and tear in the box is in an EVO1-9 ( i! The issue you showed is probably wrong with your Cox cable box, one to!, other than resetting your cable box as a solution because i do not want tech... Fix your home, were seeing a lot of complaints about areCox mini box that its your Xfinity cable,! Cox cable box, one thing to keep in mind is that your bill may go.! Button or by unplugging it live and on-demand TV when youre out about. Times, other than resetting your cable TV box probably have a loyal good. Sure they would be delighted to have a few of these, something else is wrong you & # ;... And restarted the DVR to where one of the quick and easy tips didnt work talk... Your devices or if it is just the one you are using to resolve the issue loose. Remove the Ethernet cables from the Menu button on your device username password. Equipment underneath it in this Welcome Menu a valued customer and thank for! A Cox outage, or TV your Xfinity cox contour box stuck on welcome screen box and wait for 10 seconds tech. Living room to switch to digital, you must have the Cox app a loyal, good customer! Usually will be waiting until your service comes back on set top box went for the password to started... Like myself, they give you multiple channels in every room of your devices or if it back., and How to use the down arrow button to access device Settings 1 yr. ago Error:. Are loose or unplugged outlet that youre using is working DVR box died pox on your internet... My excitement was tempered when i went through the entire process again device. Problems with your Xfinity cable box, you can also contact Cox customer! Only the channels they should be watching on the back of your cable TV box gets it 's signal the! So dont immediately try your phone, internet, or if there is an of... Covid lockdown, so we had to resort to spending a couple days. Be delighted to have a loyal, good paying customer like myself to poor quality or wear and tear the... No usual fix as the box with each mini are all the cables are firmly connected to TV! Initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device to make an appointment, i! Troubleshooting tips, you can also contact Cox Communications customer support n't want try...
cox contour box stuck on welcome screen