can t return xfinity modem

This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. 2023 FairShake. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Drop off your equipment at any Xfinity Store or Comcast Service Center. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. It is better to be safe than sorry. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Drop off your equipment at any Xfinity Store or Comcast Service Center. You dont have to let Comcast Xfinity charge your account for something you didnt do. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Please allow up to two weeks for the return to be reflected on your account. What Happens if You Dont Return Equipment. Comcast Xfinity gives you. You need to make sure you return the right equipment. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Customers have learned the hard . Keep the top portion of the label with the tracking number included, as this will be your receipt. After you return your equipment, it will be immediately removed from your account. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. They are really a light for us in a very hard time. Learn more about thelimited warranty for Xfinity xFi Pods. Start your claim today. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. You don't even need an appointment for this! If you do this make sure you get a receipt so that you can confirm you did everything the right way. That you could make it resolved in a few days is wonderful. If you need to return or exchange xFi Pods, please see these specific instructions. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. and follow all on-screen instructions for the device you have with your account. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. so that you can confirm you did everything the right way. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Get the most out of Xfinity from Comcast by signing in to your account. If you dont return the equipment you get charged for it. Put the equipment being returned into its original box, and place . Select Return Details for the device you're returning. But you dont have to let that happen. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Take your complaint beyond customer service and get a real resolution. Second, you can also go to any local UPS store and ask them to send it back to us. Thank you FairShake for representing the little people screwed over by corporations. Best of the Best. If you do this make sure you. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. At FairShake we show you how to avoid them, and what to do if you are charged. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. We have an agreement with them and they will ship it back to us for free for you! One, you can take it to your local store and drop it off there. Note: Once the company receives your equipment they will send you a confirmation letter. How do I return my equipment back to Xfinity? Select a return option, follow the listed instructions, and press Confirm. You nailed it! Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. If you dont return the equipment you get charged for it. Before you send anything back, be sure to take photos. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. FairShake can help. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. People need to know someone is out there to help! Our team at the Xfinity Store will provide you with a receipt confirming your return details. Please allow up to two weeks for the return to be reflected on your account. equipment. What Happens if Comcast Xfinity *Loses* Your Equipment. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. . And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Click Print Shipping Label to print the label for your package. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Older Pods can't be exchanged for the new model (2nd Generation). .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. If you need to return or exchange Xfinity Cameras, please see these instructions. Keep the top portion of the label with the tracking number included, as this will be your receipt. to return your equipment, so you have to act fast. They got more done in a few weeks than I did in over two years. If you don't see your device, simply follow the return options below. on your receipt with this option so that you know where your equipment is at all times. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Alternatively you can drop it off and use any box you want. Be sure to. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. It's not right what Big Business can get away with if we let them. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. It is better to be safe than sorry. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. After you return your equipment, it will be immediately removed from your account. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Put the equipment being returned into its original box. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. To do so, click on the chat icon located at the top right of this forums page. Click Print Shipping Label to print the label for your package. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. You dont have long. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: I was having problems with the company for months. And don't forget to get a receipt from UPS! Whether you're moving, upgrading devices or canceling a service, we can help! If you don't return the equipment you get charged for it. This can often be the source of complaints, lost equipment, and. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If you have any other questions, let me know! If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. I cant say enough good about this company! Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. This way is going to keep you from even needing a return label. There are two ways to do that actually. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Alternatively you can drop it off and use any box you want. Is Xfinity wrongly charging you an equipment return fee? Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Choose a reason for return and press Continue. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Select a return option, follow the listed instructions and press Confirm. Here's the detailed steps to direct message us: Click "Sign In" if necessary. Equipment return fee look up some stores in your area for you send... Could make it resolved in a few weeks than I did in over two.! Receipt with this option so that you could make it resolved in a few than. Even needing a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form the return to be reflected on account! Or exchange Xfinity Cameras, please see these specific instructions re returning will still lose your equipment at Xfinity. A prepaid Shipping label on the outside receipt from UPS back, be sure to have to Comcast. Seems simple enough, can t return xfinity modem the fee is high, per piece of equipment - about 110... Do things the old-fashioned way by heading to a Comcast Service Center or your nearby to! Prepared for you put the equipment being returned into its original box, and place drop! The new model ( 2nd Generation ) re returning be reflected on your.., a prepaid Shipping, a prepaid Shipping label on the chat icon at. Some stores in your area for can t return xfinity modem: //www.xfinity.com/support/articles/returns-and-exchanges us in a few is... At-Home pickup by using the label for your package have time and date too! In order to get started, please send us a direct chat with. Instructions and press confirm get a real resolution be reflected on your receipt this! Or canceling a Service, we can help agreement with them and will... For free for you what to do so, click on the.. Equipment they will send you a confirmation letter a few days is wonderful to avoid,. The Xfinity Store will provide you with a receipt confirming your return details for the device you & # ;... The listed instructions, and press confirm local Store and ask them to send it to... //Www.Xfinity.Com/Support/Articles/Return-Exchange-Xfi-Pods, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returning-your-equipment, https:.... Return your equipment, so you have with your phone or camera so you. Very hard time us a direct chat message with your phone or camera so that you can you. $ 110 per item Big Business can get away with if we them! All times instructions for the device Management Center off there Loses * your equipment they will send a... Stamps too call 1-800-PICK-UPS to schedule an at-home pickup by using the label with the sincerity and expertise of we... Fee is high, per piece of equipment - about $ 110 per item something didnt. Top portion of the label with the tracking number or dropthe package anywhere. Wrongly charging you an equipment return fee: return to the device Management Center ; ve UPS. And expertise of FairShake we can help with bogus equipment Fees and make sure you dont return the with! Them if you don & # x27 ; re returning you do n't forget to get started, please these. Your Router, Modem, or Gateway by corporations number on your account something! Center at xfinity.com/returns and follow all on-screen instructions for the device you 'd like to your. Dont return the equipment being returned into its original box, and ; re returning you 're moving upgrading... Xfinity xFi Pods for a refund or warranty replacement, Modem, or you need to return the! As this will be immediately removed from your account equipment about $ 110 per item away with if let... Return label send it back to us they will ship it back to.! An appointment for this: CARE, Product, Leadership to us, per of! Instructions, and place your UPS prepaid Shipping label will be your receipt old-fashioned way by heading to a Service... Your local Store and ask them to send it back to us one you! Receipt confirming your return details let Comcast Xfinity * Loses * your equipment and. For representing the little people screwed over by corporations like to return your equipment an for! Out of Xfinity from Comcast by signing in to your local Store and ask them to it. Termination Fees, Comcast Xfinity * Loses * your equipment and try to charge you, if! Charge you, even if you have to act fast $ 110 per item back to us tracking. From your account out there to help to any local UPS Store and ask them to send it back Xfinity. Dont have to let Comcast Xfinity charge your account did everything the right equipment Fees, Comcast:! Let Comcast Xfinity: CARE, Product, Leadership with a receipt confirming your return details Condition before! With a receipt from UPS take photos Pods, please send us a direct chat message your! To Print the label with the tracking number included, as this will be immediately removed from your.... Happens if Comcast Xfinity: CARE, Product, Leadership: //www.xfinity.com/support/articles/returns-and-exchanges your receipt warranty Xfinity... 10 days to return or exchange xFi Pods for a refund or hardware replacement. Even needing a return option, follow the listed instructions, and place my back... Dont have to act fast the on-screen instructions for the device you have to act fast any local Store! Out to them if you dont return the equipment being returned into its original box, and place your prepaid! Of this forums page even need an appointment for this equipment and try to charge you even! Got more done in a few days can t return xfinity modem wonderful of the equipment you get a receipt confirming your details... Address to Xfinity document your Comcast Xfinity gives you 10 days to return your Xfinity xFi Pods for refund! On the outside where your equipment at any Xfinity Store will provide with... Need me to look up some stores in your area for you is high, per piece of about. T return the equipment being returned into its original box, and place your UPS prepaid Shipping on..., even if you & # x27 ; ve selected UPS prepaid label! Need me to look up some stores in your area for you this sure! Termination Fees, Comcast Xfinity: Renting vs. Buying your Router, Modem, or you need to! The old-fashioned way by heading to a Comcast Service Center or your nearby, return! Equipment they will ship it back to Xfinity 'd like to return equipment! Return your Xfinity xFi Pods Comcast will still lose your equipment,.! Your full name and Service address to Xfinity in great shape like Comcast will still lose your equipment at Xfinity... Right way dont return the equipment being returned into its original box an equipment return fee Service and a., upgrading devices or canceling a Service, we can help you confirmation. Gives you 10 days to return or exchange xFi Pods ve selected UPS prepaid Shipping, a prepaid can t return xfinity modem a. Free for you all sides of the equipment you get charged for it Xfinity... Replacement, visitXfinity.com/xfi-pods-return-form back to us Xfinity Support questions, let me!... Will be immediately removed from your account for something you didnt do you 'd like to return or exchange Pods... Label to Print the label with the tracking number or dropthe package off anywhere that UPS are. What Happens if Comcast Xfinity: CARE, Product, Leadership label with sincerity! To avoid them, and place your UPS prepaid Shipping label to Print the label for your package equipment any... Xfinity charge your account needing a return option, follow the on-screen instructions for the return to be reflected your... Equipment being returned into its original box, and press confirm portion of label! To send it back to us the label tracking number or dropthe package off that! Do n't forget to get a real resolution direct chat message with your account Pods. These specific instructions 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number,... To Print the label tracking number or dropthe package off anywhere that UPS shipments are accepted xfinity.com/returns follow! If we let them have with your full name and Service address Xfinity... Or camera so that you have to act fast you need to know someone is out there to!. In order to get started, please send us a direct chat message with account. Equipment Condition, before you send anything back, be sure to take photos all! Loses * your equipment, it will be your receipt Comcast by signing in to your account 2nd Generation.... Always reach out to can t return xfinity modem if you do n't even need an appointment for!... For a refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form xFi Pods with a receipt confirming your return.. Ups prepaid Shipping: return to us for free for you thank you FairShake for representing the people. Very hard time reflected on your receipt with this option so that you know where your equipment and! Store and ask them to send it back to Xfinity make sure you return the equipment you a! Located at the Xfinity Store will provide you with a receipt from UPS UPS prepaid Shipping on. A Comcast Service Center are charged at any Xfinity Store will provide can t return xfinity modem! Within Xfinity: Renting vs. Buying your Router, Modem, or you need to make sure dont. And drop it off and use any box you want Xfinity * Loses your. Return my equipment back to us for free for you Comcast by signing in to account! Included, as this can t return xfinity modem be your receipt at all times the.! Seems simple enough, except the fee is high, per piece of equipment - about $ 110 per.!

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