donna reneau dispatcher apology

Reneau does not face any criminal charges in Stevens' death. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. glasfiberpool installation. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Thank you for your dedicated service Donna!. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. Meanwhile, the department's investigation into the matter is ongoing. Stevens said the floodwaters had picked up the SUV up and the vehicle was starting to move. Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. This material may not be published, broadcast, rewritten, or redistributed. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. Luke Kenton For Dailymail.com The Associated Press contributed. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. FORT SMITH, Ark. There were nine officers and four 911 dispatchers on duty at the time. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. FORT SMITH, Ark. Is there maybe things we need to look at in our response? Diskretiseringsfel kan vanligtvis minskas genom att anvnda ett mer fint frdelat gitter, med en kad b Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. FORT SMITH, Ark. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. I'm going to drown! Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. But the operator then appeared to scold Stevens, prompting the woman to at one point even apologize to Reneau, something Stevens' family says is typical Debbie. Reneau responded. She worked in Fort Smith, Arkansas as a 911 dispatcher. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. Donna Reneau had resigned and was working her final shift when she took a . Officers with the Fort Smith Police Department have also received death threats over the situation. There were nine officers and four 911 dispatchers on duty at the time. A police sergeant allegedly contacted the caller and said the dispatcher was going to get a verbal warning. I don't know why you're freaking out. 'Am I not on the phone with you trying to get you some help?' "This will teach you next time don't drive in the water," Reneau said. faits divers insolites dans le monde; application vision nocturne android. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? All Rights Reserved. The family of a woman who drowned while . There was no investigation by her former employers, since she no longer worked there. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. FORT SMITH, Ark. Every police officer on duty is busy on other calls. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. Pictured above is dashcam video of authorities searching for her car. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. We are no longer accepting comments on this article. 5.16am: Rescue boat arrives and is launched. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. There were other factors that contributed to what went wrong. 'It's a tragic thing, I understand that. 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Reneau said, "The ability to help people in a time of an emergency." Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. Reneau had given her notice two weeks earlier. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. "I do think that that played a big role in her death," Diane said. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Reneau submitted her resignation before the incident happened and August 24th was her last day on . 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. "I do forgive her, even though it's hard," said Rebeca. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. She's under water now'. Absolutely,' he said. Next time don't drive in the water." I'm horribly sorry that it wasn't possible'. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. By: News 9. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. Youre not going to die. The first crews arrived on the scene about ten minutes later but had difficulty identifying Stevens exact location due to the high waters. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. Is there maybe things we need to look at in our response? Stevens, 47, had. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. She says the vehicle is now moving in the water. She regretted telling her she was not going to die most of all, but she also regretted not being more kind and understanding, the report stated. 'You're not the only one who has been stuck in the water. Ralph R. 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