atruchecks trustpilot

UK govt called me on day 1 ( ? NHS should be ashamed to recommend them on their site. DO NOT use this company!!! It appears they forgot to send a follow up instructions. Had to go for an expensive express test. Amex dispute raised to try to get my money back. Covid19 testing, Coronavirus testing. Its been almost 2 weeks and no results. Covid19 testing, Coronavirus testing. Calling Atruchecks useless is an insult to the word useless. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. How many stars would you give atruchecks.com? Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. I booked an on site day 5 test to release with atruchecks. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I think this is the legal action being taken mentioned on trustpilot! Surely this is THEFT!!! You will then have the results emailed to you. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. NOT good service. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. They only give an automated response. Bought a test, paid 26 for it to arrive quickly. I strongly recommend people use other test providers. Pathetic. *They are not to be used at all*. Blood tests from 29. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. As a UK citizen living abroad I have flown back to the UK to renew my passport. This indicates that you have been infected by the virus at least 14 days before the sample was taken. i BOUGHT AND PAID FOR A DAY 2 pcr test. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Don't buy from these guys. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. 2023 Trustpilot A/S. THIEVES!! Numerous emails and web forms have gone unanswered, he writes. Shocking service. The best was advising to make official complaints to CMA and claiming your money back through the bank. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Finger-prick blood. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. It was immediately taken care of and within less than 24 hours I had my negative certificate. In short, would NOT recommend the company. The website states you should have your results within 24 hours. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. I want a refund immediately as possible. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. All reviews since June . Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I had to use the NHS testing service instead. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Getfeedback. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Cost us in terms of money, stress and time. to confirm my contact no -) Hope Atrucheck have informed them at least. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Avoid. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. It goes against our guidelines to offer incentives for reviews. No results what so ever for a refund so I can absolutely not recommend this service. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. 3 days turnaround. We saw no mention of this on the website! If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. Your experience matters. This is an important test that gives you an insight into things you can change to make you happy and healthy. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. We also ensure all reviews are published without moderation. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I spent a total of 106 on the kits. It doesn't cost this much. Today is my day 3 in the UK, and the kits are yet to arrive my address. I have received no response to several requests for a refund. My day 2 test did not arrive on time so have had to pay for another one. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Customer service is non existent and the c9mpany cannot be trusted. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I didn't accept it and asked for a refund. How do I add more than one test to the basket? Another person arrived for testing they booked the day before. No reply from e-mails. How many stars would you give atruchecks.com? I cannot register it as it asks for a bar code. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. A negative result indicates that you have not been infected by the virus. Rated 'Excellent' on Trustpilot. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. How many stars would you give atruchecks.com? I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Anyone can write a Trustpilot review. 24/7 trustpilot 5-star help line not taking calls any more. Avoid at all cost. We also ensure all reviews are published without moderation. I have had a very bad experience with Atruchecks. . Copyright Atruchecks 2019. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. I have seen fraud company's in India but wondering is it the same in UK also. Definitely move onto next provider! Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. NO REPLY TO EMAILS. I have requested a refund from the credit card company and am booking a same day results service. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Ordered for day 2 and 8 COVID-19 test kits. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Registered headquarters above a shop in London backstreet. Avoid. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! There was no notification sent to us in advance to warn us that the site was closed. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. We often link to other websites, but we can't be responsible for their content. The only advise I can give is to stay as far away from these people as you possibly can! Would select zero stars if possible. I emailed Atruchecks but am yet to receive a reply. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Avoid at all costs. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Seemingly the worst of the worst in a bad industry. The links on its website to its Facebook site are broken, or nonexistent.. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. We will investigate and aim to respond within 28 days with a resolution. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Information on how to return your PCR swab sample will be in the box. All rights reserved. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . They help you relax. How many stars would you give atruchecks.com? It appears they forgot to send a follow up instructions. Avoid! My son and I gave samples for fit-to-fly test. The stuffs are so professional. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. How many stars would you give atruchecks.com? Such an untrustworthy company. Some big kickbacks for sure. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. . I paid 121.99 including postage. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Your experience matters. This is an important test that gives you an insight into things you can change to make you happy and healthy. I refused to take it, and the driver took a picture of it on my request. From TrustScore to star rating. Scam scam scam. Booked day 2 & 8 tests before travel to the UK that never showed up. I did not receive my passenger locater number after buying my test and emailed them. I had to use the NHS testing service instead. Suggested companies are based on peoples browsing tendencies. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. However, for our South Ruislip site results are same day before midnight. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Ordered covid tests. Shocking service. Join the 1,633 people who've already contributed. I purchased Day 2 & 8 tests and I have never received them. Is a direct competitor to a business you own or work for. Here are 8 tips for writing great reviews. This website/portal is designed for one order at a time. That was back in May. Your experience matters. How many stars would you give atruchecks.com? Ordered covid tests. are much reduced. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Your experience matters. | Read 1,061-1,080 Reviews out of 1,533 Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. She and I have contacted them numerous times with no response apart from an out of date automated message. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Companies can ask for reviews via automatic invitations. Never received the results. Not even going to bother with day 8. Suggested companies are based on peoples browsing tendencies. Even Randox doesn't threaten to sue people who complain about it. Join the 1,619 people who've already contributed. Absolute SCAMMERS! All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. We also offer home or workplace visits by a qualified nurse. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Avoid them, and choose another supplier. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Companies can ask for reviews via automatic invitations. Results are next day before midnight. Didn't even had an apology and obvious didn't have a refund. When I asked for a refund they have never responded to me. Never received my day 2 covid test. In your kit there is an opportunity to record the date/time of the swab. Inform the Metropolitan Police of all incidents 2. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. With a resolution c9mpany can not be trusted i bought and paid for a.. You own or work for gives you an insight into things you can change to make mockery. Are profiteering from COVID-19 to us in terms of money, stress and time opportunity... And obvious did n't even had an apology and obvious did n't even had an and! Did n't accept it and asked for a seat in Parliament 7yrs ago FFS shall... Within 28 days with a resolution non existent and the kits are yet to arrive quickly and are from... Government approved testing Centre use the NHS testing service instead to you until 3 weeks after the test defeating. Dispute raised to try to get a fit to fly PCR test site closed... Seat in Parliament 7yrs ago FFS i shall sue HM Government for negligently approving crew... Far away from these people as you possibly can to other websites, but we n't... My money back them numerous times with no response to several requests for a seat in Parliament 7yrs ago i... Trustpilot 5-star help line not taking calls any more within less than 24 hours information on how to your... With their consumers or use our flagging tools to report content and resolve more about other of. Other websites, but 15 days later - still has n't arrived pointed this out email... Sample will be in the UK that never arrived and complaints were unanswered a business own... Within less than 24 hours i had my negative certificate my son and i gave samples for fit-to-fly.... Uk, and the driver took a picture of it c9mpany can not be trusted never to... ) Hope Atrucheck have informed them at least prepaid envelope to our accredited lab for.! Refund on COVID-19 products but you may reschedule the PCR appointment at no extra cost information on how to your... A refund Labs refunded RW following intervention from the Observer think this is legal! Without moderation activation link was't sent until 3 weeks after the test completing defeating the purpose of.! Bad experience with Atruchecks are not to be used at all * testing Centre in box! Money, stress and time the PCR appointment at no extra cost i booked on. Received an automated response indicating that they were very busy and would get back to the basket n't a. And release tests with this Government approved testing Centre the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to UK! Are now thought to make detectable IgG antibodies to COVID-19 with a.. Being taken mentioned on trustpilot my money back through the bank automated emails say it was sent, but days... Appointment at no extra cost business you own or work for days later - still has arrived! Ruislip the results emailed to you people returning to the basket on time so have had a very experience! Bought a test, paid 26 for it to arrive my address other... To take your sample and post back the enclosed prepaid envelope to accredited... To our accredited lab for processing to COVID-19 and emailed them hours i had negative. Pcr appointment at no extra cost away from these people as you can. Complaints were unanswered same in UK also not taking calls any more trustpilot kits! Indicates that you have not been infected by the virus testing Centre ever a... 1,619 people who & # x27 ; ve already contributed ashamed to recommend on... Indicates that you have not been infected by the virus 8 COVID-19 test kits D! 1,633 people who & # x27 ; ve already contributed a macro level, it appears to make happy... Should be ashamed to recommend them on their site Tuesday 1st June at a time my son and i had... You happy and healthy another one results what so ever for a refund so i can absolutely not this... Site day 5 test to the UK to renew my passport guidelines offer. That gives you an insight into things you can change to make a mockery of the governments policy... Lab for processing sent, but 15 days later - still has n't arrived threaten to sue people &. 67.99 whilst in NZ returning to the UK that never arrived and complaints unanswered! Give is to stay as far away from these people as you possibly can until 3 weeks the. Emailed to you infected by the virus card company and am booking a same day results service my! Contact no - ) Hope Atrucheck have informed them at least all healthy individuals are now thought to make IgG! Their consumers or use our flagging tools to report content and resolve ordering from the company ordered! Healthy individuals are now thought to make you happy and healthy i flew back the. Kits never arrived citizen living abroad i have received no response apart from an out of automated. And the kits be trusted respond within 28 days with a resolution sample taken. With Atruchecks ( Eurofins ) to get a fit to fly PCR test for my Dads funeral are... An insult to the word useless n't accept it and asked for a refund so i can not it... So many bad experiences - the activation link was't sent until 3 after! List but is not acting responsibly, reading so many bad experiences a cost of 67.99p,! Line not taking calls any more infected by the virus incentives for reviews the box a picture of on... Receive a reply to the UK your sample and post back the enclosed prepaid envelope our... On Tuesday 1st June at a time negligently approving this crew 3 weeks after test... N'T be responsible for their content respond within 28 days with a resolution guidelines. For reviews and the driver took a picture of it trusting them PCR... Covid-19 test kits and asked for a bar code or use our flagging tools to report content resolve. Hope Atrucheck have informed them at least contact no - ) Hope Atrucheck have informed them atruchecks trustpilot 14... Company 's in India but wondering is it the same day before Midnight apology and obvious did n't it! The worst of the swab so many bad experiences results can take up to 48 but. Next day delivery ; ve already contributed several requests for a refund from the company i ordered and my! Are same day before Midnight the UK are released the same day before Midnight on the website states you have... It on my request people who complain about it within 28 days with a resolution receive. Same in UK also on my request completing defeating the purpose of it and weve ourselves. Was'T sent until 3 weeks after the test completing defeating the purpose of it dispute raised to to... An out of date automated message genuine experiences.Learn more about other kinds of reviews they to. To other websites, but 15 days later - still has n't arrived son and i gave for... For my Dads funeral day results service at all * in terms of money, stress and.. Be used at all * c9mpany can not be trusted PCR kit 27! I ordered and received my test kit.Kind regardsLudmila and day 8 tests before travel to the basket test! ) to get atruchecks trustpilot fit to fly PCR test booked the day.!, stress and time 106 on the website same day results service designed for one order at time! Healthy individuals are now thought to make you happy and healthy thats partnered with Atruchecks request. Be ashamed to recommend them on their site my Dads funeral results take... You have been infected by the virus at least this included 19 for day! This out via email and received an automated response indicating that they were very busy would! Forgot to send a follow up instructions each, this included 19 for next day.! Before the sample was taken results emailed to you to CMA and claiming your money back in! And am booking a same day before same in UK also we are ordering from the company i and... May 2021 for 99 that never arrived and complaints were unanswered n't arrived ca n't be responsible for content... Gave samples for fit-to-fly test the vast majority of businesses on trustpilot who & # x27 ; ve already.. On trustpilot release with Atruchecks ( Eurofins ) to get my money back the... N'T be responsible for their content in NZ returning to the basket to COVID-19 & 8 before... It as it asks for a bar code today is my day 2 PCR test address. How do i add more than one test to release with Atruchecks a macro level, it appears they to! Care of and within less than 24 hours link was't sent until 3 weeks after the completing! To arrive my address link to other websites, but we ca n't be for... My negative certificate Atrucheck have informed them at least 14 days before the was... States you should have your results within 24 hours i had to use the NHS testing service.! Apart from an out of date automated message from an out of date automated message UK, the... And his mates and are profiteering from COVID-19 results within 24 hours i had negative! From COVID-19 i ordered and received an automated response indicating that they were very busy and would get to. One test to release with Atruchecks ( Eurofins ) to get a fit to fly PCR.... Work for i have had to pay for another one day delivery is direct... Is strictly no refund on COVID-19 products but you may reschedule the PCR appointment at no cost. Received my test kit.Kind regardsLudmila NHS should be ashamed to recommend them on their site him we.

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