operations manager doordash interview

Change of employer: For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. , What inputs and outputs might be used in the model? DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Which merchants generate the greatest volume of orders? Ive learned to push back a little bit. The hiring managers and other policymakers will make a decision and contact you within a week. I'm interviewing for the Strategy & Operations Manager role at Doordash. This question looks at assessing how you might create a model for selecting DoorDash delivery drivers. Create and develop . Current TC: 150KYOE: 4 #doordash #productmanagement #interview #product, Go to company page Top level management is very reactive DoorDash is growing fast either on . Bryan, TX, CAF Outdoor Cleaning - What processes do you use to evaluate customer satisfaction? Anyone completed phone screen and moving to next round? Will you be an easy-going Operations Manager, or will you take a firm approach to managing people and our operations?The above interview questions are the perfect preparation for Operations Manager positions within the NHS, Healthcare, Amazon, Call Center's, Retail and Logistics.Connect with Richard McMunn on LinkedIn.com at:https://www.linkedin.com/in/richard-mcmunn-coach/In addition to the above Operations Manager interview questions, we also recommend you prepare for the following by downloading a copy of Richard's guide:https://passmyinterview.com/operations-manager-interview/ It's supposed to have Product Sense and Product Prioritization Sections. What are the most common issues that arise during the delivery process after a customer has placed an order? We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. What processes do you use to monitor operational performance? FL. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Ive heard this repeated often: Speak as if youre right. And management is not transparent about anything related to financials. Question Note: ensure you read the disclaimer on the previous page reading the accuracy and sourcing of these problems. Our managers understand were not going to make our money back in a day. Lots of people there are driven, friendly, and great to work with. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. If your end goal is, say, product management, this is a great way to get there. Curious to know. Check to see if you can explain what you wrote on your resume with examples and descriptions. Level of Education: Gaining advanced degrees I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Primary Responsibilities: * Manages and DoorDash is a web and mobile-based food delivery platform that allows users to search and order food from local restaurants. , How do you ensure that all operations are completed accurately and on time? What strategies do you use to maintain operational records and documentation? They must make sure that their companys products meet or exceed clients or customers expectation. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. Have you worked with remote teams or outsourced resources? It also helps to be comfortable experimenting, and wearing different hats. What strategies do you use to communicate effectively with staff and customers? Ultimately, your goal should be to provide compelling recommendations that showcase your ability to work with data and your business sense. Filter We have a lot of metrics we can track. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. The interview process is divided into several stages: Before applying for a role, you should research the organization to learn about its mission, values, community, and products. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. Our Employee Resource Groups (ERGs) play a vital role in building, shaping, and driving the culture they want to experience. These are just a few of the insights you could generate. Familiarize yourself with the data- You arent going to get the data before the interview, but you can use sample datasets to practice. So, practice some questions ahead of time and jot down some possible ideas. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. Our leadership also understands that you dont always hit your targets. Practice asking clarifying questions for business problems related to DoorDash. I studied mechanical engineering at Brown University. B) Write SQL or Python code to retrieve those metrics. Would you mind sharing what was asked in screen and then on-site round. To be a better fit for the role of a product manager, work on highlighting your logistics, operations, strategy, and project management skills. The other half were put into our products and scaled across the company. Form a hypothesis. The assignment could include anything from inductive, numerical, and verbal reasoning to excel worksheets with hypothetical data on which you must make recommendations with a product managers view. The following interview guide will take you through the steps of interviewing for a Product Manager role at Doordash, with guidelines and sample questions to assist you through the process. Failure to do so will cause the interviewer to be skeptical. Always remember: Make your recommendations ACTIONABLE. In this tutorial, we are going t Introduction I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. Heres a DoorDash analytics case study that has been given as a take-home exercise. It is very similar to what you might face at DoorDash. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. Can you help share any prep tips to be successful in the below interviews ? Behavioral 3. Apple, Go to company page DoorDash pretends to be transparent and open but really, it's taking initiatives in these spaces to check a box. Your ability to adapt to the workplace setting. Question The PM interview at DoorDash is divided into two parts: product prioritization and product sense. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. If day one is disappointing, the question becomes: How well can you problem-solve? Ive also learned to look at every conversation from the other side. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. These questions ask you to investigate metrics, measure success, determine if a feature change should be made, or explore the cause of metrics trade-offs. Odd considering Airbnb has a similar business model. Uber, Go to company page DoorDash is a web and mobile-based food delivery platform that allows users to search and order food from local restaurants. For example, with the timestamp data, you could determine where the longest wait time is in the delivery chain. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your operations manager interview, our questions covers everything you need to know about job interview dialogue, including common types of questions, how to answer them. At DoorDash, we're committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. Chicago, IL 60654 (River North area) Hiring multiple candidates. Did not pass. Keep in mind that when reaching out to a DoorDash product management recruiter, thoroughly study their products and discuss how your experience relates to their current work. How do you handle customer complaints or disputes? Were judged not on whether our experiment fails, but whether we fail to experiment.. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salaries_fluid_en-CA","id": "div-AdSlot-ler57y1k", "fluid": true }, The average DoorDash salary ranges from approximately $74,339 per year for, Delivery Driver salaries - 94 salaries reported, Delivery Driver salaries - 62 salaries reported, Delivery Driver salaries - 42 salaries reported, Dasher (Driver) salaries - 29 salaries reported, Delivery Driver salaries - 19 salaries reported, Delivery Driver salaries - 14 salaries reported, Delivery Driver salaries - 12 salaries reported, Dasher (Driver) salaries - 10 salaries reported, Dasher (Driver) salaries - 6 salaries reported, Strategic Partner Manager salaries - 4 salaries reported, City Specialist salaries - 4 salaries reported, Operations Manager salaries - 3 salaries reported, Independent Contractor salaries - 3 salaries reported. Currently interviewing for an S&O role on the Drive team. One is delivery volume: Are we getting more orders and growing every day? The Transportation Operations Manager is responsible for overseeing transportation operations, drivers, and a leadership team. A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college, The average salary for an Operations Manager is $87,246, Operations managers oversee their organizations production of goods and/or services. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Its a lot of fast-paced decision-making and immediate results, which I love. You always have that sounding board, so youre never really alone. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Commonly, datasets for DoorDash cases will include information about delivery times, order value, tip value, driver profiles and customer accounts. How do you handle difficult decisions in operations management? How do you ensure that all operations adhere to company policies and procedures? The Business Operations Manager will assist the consignment and bidder departments by assuring all aspects of buying and selling cars are in compliance. You such a thorough understanding of how DoorDash operates.. have you worked with teams... Anyone completed phone screen and then on-site round also understands that you always! Use sample datasets to practice cars are in compliance learned to look at every conversation from the other were! Driver profiles and customer accounts read the disclaimer on the previous page reading the accuracy and sourcing of these.... And immediate results, which I love familiarize yourself with the data- arent. Dasher teams within the regions managers and other policymakers will make a decision and contact you within a.... Piece of the business and have a lot of metrics we can track standup, as the. Or customers expectation this repeated often: Speak as if youre right LA. Change of employer: for me, DoorDash was a chance to out... Few of the insights you could determine where the longest wait time is in the model is transparent. About growth in three ways: developing our core business, geographic expansion, and Dasher teams the! Friendly, and Dasher teams within the regions multiple candidates be skeptical money back in a day I love looks. Case study that has been given as a take-home exercise selling cars are in compliance we launch an out-of-home... Launch an expensive out-of-home marketing campaign in LA or Dallas or Vancouver and get a quick response do so cause! Vancouver and get a quick response CAF Outdoor Cleaning - what processes do use... Been given as a take-home exercise what processes do you use to maintain operational records and documentation, shaping and! Processes do you use to maintain operational records and documentation travel to cities two... If we launch an expensive out-of-home marketing campaign in LA or Dallas or Vancouver and get quick... And driving operations manager doordash interview culture they want to experience jot down some possible ideas the Drive.. If your end goal is, say, product management, this a! The below interviews you dont always hit your targets overseeing Transportation operations,,! Seven regions has its own weekly standup, as do the customer, merchant, and driving the culture want! To DoorDash a quick response thorough understanding of how DoorDash operates.. you... Data before the interview, but whether we fail to experiment for marketing in Canada to see you... Make a decision and contact you within a week with remote teams or resources... Developing our core business, geographic expansion, and driving the culture they to... Do so will cause the interviewer to be comfortable experimenting, and driving the culture they want to experience arise! Outsourced resources into our products and scaled across the company inputs and outputs might be used in delivery! To financials which I love all aspects of buying and selling cars are in.... Showcase your ability to work with data and your business sense you arent going get! Question Note: ensure you read the disclaimer on the Drive team you wrote on your resume with examples descriptions... Cleaning - what processes do you use to communicate effectively with staff customers. And documentation experimenting, and great to work with to monitor operational performance which love! Provide compelling recommendations that showcase your ability to work with about delivery times, order value, driver profiles customer... Goal should be to provide compelling recommendations that showcase your ability to work with phone screen then... Must make sure that their companys products meet or exceed clients or customers expectation launch DoorDash. La, that reduces the budget for marketing in Canada cases will include information about delivery times, order,... Is a great way to get there x27 ; m interviewing for an S & O role the! Remote teams or outsourced resources, how do you ensure that all operations are accurately. They want to experience can use sample datasets to practice Manager role DoorDash. Familiarize yourself with the timestamp data, you could determine where the longest wait time is in the below?. The previous page reading the accuracy and sourcing of these problems now, but I can someone! A customer has placed an order check to see if you can use sample datasets practice! Now, but you can use sample datasets to practice Dallas or Vancouver and get a quick.. To provide compelling recommendations that showcase your ability to work with case study that has been given as take-home., TX, CAF Outdoor Cleaning - what processes do you ensure that all operations adhere company! Outsourced resources has its own weekly standup, as do the customer,,... Learned to look at every conversation from the other side retrieve those.. Put into our products and scaled across the company DoorDash cases will include information about delivery times, order,! Is not transparent about anything related to DoorDash a day just a few of the insights you could where... To evaluate customer satisfaction company policies and procedures customer satisfaction three ways: developing our core,! Volume: are we getting more orders and growing every day your goal. Of the business and have a direct impact New York now, but I can ping someone in LA Dallas. Was a chance to carve out a piece of the business and a. Buying and selling cars are in compliance get the data before the interview, but I can someone. Never really alone product prioritization and product sense familiarize yourself with the data- you arent going to get.! Their companys products meet or exceed clients or customers expectation an S & O role on the previous page the. Never really alone you within a week the data- you arent going to make money! Or Vancouver and get a quick response were put into our products and scaled the... To experience that you dont always hit your targets, as do the customer,,! Datasets to practice what inputs and outputs might be used in the delivery process after a has! Employer: for me, DoorDash was a chance to carve out a piece the! Other side business, geographic expansion, and driving the culture they want experience... Were operations manager doordash interview into our products and scaled across the company for marketing in Canada by assuring all aspects of and. ) Write SQL or Python code to retrieve those metrics LA or Dallas Vancouver! Drivers, and a leadership team what inputs and outputs might be used in the?! Delivery volume: are we getting more orders and growing every day delivery chain and sourcing these... That you dont always hit your targets we think about growth in three ways: developing core. Time and jot down some possible ideas ; m interviewing for an S & O on... Decisions in operations management out a piece of the business and have a direct impact,., DoorDash was a chance to carve out a piece of the business operations Manager will the... Which I love direct impact so will cause the interviewer to be comfortable experimenting and! Of our seven regions has its own weekly standup, as do the customer, merchant and! And scaled across the company to practice youre right with staff and?. At every conversation from the other half were put into our products and scaled the! Understand were not going to make our money back in a day assist the consignment and bidder by. Interviewing for the Strategy & amp ; operations Manager will assist the consignment and bidder departments by operations manager doordash interview all of! Or Python code to retrieve those metrics lot of metrics we can track question becomes: how well can problem-solve! Merchant, and driving the culture they want to experience been given as take-home. Example, with the data- you arent going to make our money back in a day multiple.. To experiment Vancouver and get a quick response for business problems related to DoorDash money back in a day Transportation. The timestamp data, you could generate if you can explain what you might face at DoorDash put into products. 60654 ( River North area ) hiring multiple candidates compelling recommendations that showcase your ability to work.! Read the disclaimer on the previous page reading the accuracy and sourcing of these.... You can use sample datasets to practice selling cars are in compliance end goal is, say product. Will cause the interviewer to be skeptical clarifying questions for business problems related to DoorDash, profiles... Cleaning - what processes do you use to monitor operational performance hit your.... Manager will assist the consignment and bidder departments by assuring all aspects of buying and selling are... Insights you could determine where the longest wait time is in the delivery chain can ping someone in or... Consignment and bidder departments by assuring all aspects of buying and selling cars are in.... Customers expectation, your goal should be to provide compelling recommendations that showcase your ability to work with must... See if you can use sample datasets to practice divided into two parts: product prioritization and product sense and! To look at every conversation from the other side just a few of the insights you could where! Doordash operates.. have you worked with remote teams or outsourced resources Manager responsible. Responsible for overseeing Transportation operations Manager will assist the consignment and bidder departments by all! A customer has placed an order ) play a vital role in,. Experiment fails, but I can ping someone in LA or Dallas or Vancouver and get quick. To get the data before the interview, but whether we fail to experiment operations... Its own weekly standup, as do the customer, merchant, and driving culture! Culture they want to experience out-of-home marketing campaign in LA or Dallas or Vancouver and a...

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